Summary: This page contains procedures for material returns (MRs) of firm orders.

1. Before beginning the material return process, there should be at least one Material Return streamer and two copies of the invoice in the book.
2. Go to black MR log book and assign an MR# to the MR form.
3. Type an MR form and mailing label. Foreign returns also need a typed custom form. Type an instant credit memo if needed.
4. Erase p.o. number from the book.
5. Have Lisa Smith sign the MR form.
6. Separate the MR form:
   • White (Acq.'s copy): Please staple to the back of this copy the following: 1 copy of the invoice, the p.o. slip, the MR streamer, any Sierra records, emails, and a copy of the instant credit memo if used.
   • Pink (vendor's copy): Please staple to the back of this copy the following: 1 copy of the invoice and 1 copy of the instant credit memo if used.
   • Yellow (Lisa's copy): If an instant credit memo was used, please give the 2 yellow copies and 1 copy of the instant credit memo to Huei. If there isn't a credit memo, please discard the yellow copies.
   • Green & Blue (Mailroom's copy): Fold them together and keep them with the book. This will be for Dennis in the mail room.
7. Insert pink form, green & blue forms, custom form (if needed) and mailing label in the book. Use a pink tie to secure them together.
8. Give completed MRs to Dennis in the mail room.
9. Take MR statistics.
10. Update order record in Sierra.
    • Remove rdate.
    • Add a note field with the MR#, reason for returning, the date of original rdate. Initial and date the note.
    • Give Sierra record to Mono. Acq. to cancel if no replacement is needed. (The person who decided to return the material will write the note on the print out.)
    • Put the white form in the "Monographic MR forms to be filed" basket.

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