Processing problem shelf items from Circulation

Summary: This procedure describes how to process items picked up by Catalog Maintenance staff from the problem shelf in Circulation.

The items should be processed as follows:

1. Verify all items have a barcode on the back cover. If there is not one, create a duplicate barcode, place it on the back of the book, and cover it with a barcode shield.
2. If the piece has a barcode:
   1. Check the item record, verify that the record information matches the piece, and scan the barcode into the record.
   2. If there is no item record, create an item record, place a barcode on the back of the book, and scan the barcode into the item record.
   3. If there is no instance record, then the record will have to be restored.
3. If the piece is unbarcoded:
   1. Add a barcode to the piece.
   2. Search for the record using, call number, title, etc.
   3. Check the item record, verify that the record information matches the piece, and scan the barcode into the record.
   4. If there is no item record, create an item record, and scan the barcode into the item record.
   5. If there is no instance record, then the record will have to be restored.
4. Items that have problem notes:
   1. Investigate as needed to fix the problem.
   2. Delete problem notes after the problem is resolved.
5. Remote Storage books placed on shelves will usually have problem check-in and check-out notes but may also have other problem notes. Delete problem notes after problem is resolved. Place finished books on Remote shelves by mailroom.